Privacy Policy

Introduction

Solivarae operates an online learning platform focused on video production techniques. We take your privacy seriously and want you to understand exactly how we handle your data.

This policy explains what information we collect when you use our services, why we collect it, and what we do with it. If you have questions after reading this, contact us directly.

Information We Collect

We collect different types of information depending on how you interact with our platform.

Account Information

When you create an account, we collect your name, email address, and password. You can optionally add profile details like your location or professional background to help us recommend relevant courses.

Course Activity

We track which lessons you watch, how long you spend on each module, quiz scores, and assignment submissions. This helps us show your progress and lets instructors understand what's working in their courses.

Technical Data

Like most websites, we automatically collect IP addresses, browser types, device information, and how you navigate through the site. This data helps us fix bugs and improve performance.

Payment Information

When you purchase a course, our payment processor securely handles your card details. We only store transaction records showing what you bought and when.

How We Use Your Information

Your data serves specific purposes that make the platform work better for you:

• Deliver course content and track your learning progress through modules
• Send important updates about courses you're enrolled in or system changes
• Process payments and maintain records for your purchase history
• Improve course recommendations based on your interests and viewing patterns
• Generate analytics reports that help instructors refine their teaching approaches
• Provide customer support when you contact us with questions or issues
• Prevent fraud and maintain platform security for all users

Data Sharing Practices

We don't sell your personal information. We only share data in these specific situations:

All third-party services we use are required to protect your data and use it only for the specific purposes we've outlined.

Your Rights and Choices

You control your personal information. Here's what you can do:

Access Your Data

Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.

Update Information

Change your profile details, email address, or password anytime through your account settings. Contact support if you need help.

Delete Your Account

You can delete your account entirely. This removes your profile, progress data, and personal details. Course completion records may be retained for certification purposes.

Manage Communications

Unsubscribe from marketing emails anytime. You'll still receive essential messages about courses you're enrolled in.

Data Security Measures

We use industry-standard security practices to protect your information:

• All data transfers use SSL encryption to prevent interception
• Passwords are hashed using bcrypt before storage in our database
• Access to personal data is restricted to authorized staff only
• Regular security audits identify and fix potential vulnerabilities
• Automated backups ensure we can recover data if systems fail
• We monitor for suspicious activity and respond quickly to incidents

No system is completely secure, but we continuously work to minimize risks and protect your data from unauthorized access.

Cookies and Tracking

We use cookies to keep you logged in and remember your preferences. These small text files help the site function properly.

Essential Cookies

These cookies are required for basic site functions like authentication and security. You can't disable them without breaking the site.

Analytics Cookies

We use these to understand how people navigate the platform. They collect anonymized data about page views and feature usage.

Preference Cookies

These remember your settings like video playback speed or subtitle preferences across sessions.

You can manage cookies through your browser settings, but disabling them may limit some platform features.

Data Retention

We keep your information for as long as your account is active. After you delete your account, we remove personal data within 90 days.

Some data must be retained longer for legal or business reasons. Financial records are kept for seven years per Australian tax requirements. Course completion records for certified programs are maintained indefinitely.

Anonymized usage data that can't identify you may be kept permanently for research and platform improvement.

Children's Privacy

Our platform is designed for adult learners. We don't knowingly collect information from anyone under 16 years old.

If you're a parent who discovers your child has created an account, contact us immediately. We'll delete their information within 48 hours.

Changes to This Policy

We update this policy occasionally as our practices evolve or laws change. When we make significant changes, we'll notify you by email and display a notice on the site.

The current version is always available at this page. Check the last updated date at the top to see when changes were made.